Customer Service Representative (CSR)

Company Name:
Logistics Health
## Job Details
These positions are only open to current temporary employees in the Health Services Center.
_4 positions available, shifts as follows:
1. Monday-Friday, 7:00-16:00 w/ occasional Saturday shifts
2. Monday-Friday, 10:30-19:30
3. Monday-Friday, 12:00-21:00
4. Monday-Friday, 8:00-16:30 w/ weekend rotation
Job Summary
Responsible for providing telephonic customer service support to members and/or providers through inbound and outbound calling.
Obtain member availability and schedule medical services in accordance with the commercial contracts.
Direct customer interaction utilizing alternative methods, such as telephonic, mail or email.
Answer and work to resolve a variety of inquiries, varying depending on customer interaction, in a timely fashion.
Required Qualifications:
High School Diploma or equivalent
Strong inbound and outbound telephonic skills, or the ability to quickly learn
Intermediate keyboarding and computer skills including Microsoft Office
Ability to listen actively and manage time effectively
Strong written and verbal communication
Ability to work effectively in a changing environment
Ability to apply business knowledge, use sound judgment, and produce high-quality work
Effective utilization of on-line resources
Ability to consistently meet performance standards in a dynamic call center environment
Preferred Qualifications:
National Career Readiness Certificate
Prior military or call center experience
Applications will be accepted until 5:00 p.m. CT on Monday, July 28, 2014.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Department: Health Services Center
Facility: Logistics Health, Inc. - Headquarters - La Crosse, WI
Schedule: Full Time (40 hours or more per week)
Shift: 1st
Hours: Variable Shifts Available (See Posting for Details)

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