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Business Systems Analyst

Company Name:
Ingersoll Rand
At Ingersoll Rand we''re passionate about inspiring progress around the world. We know that hour by hour and day by day, we advance the quality of life by making environments safe, comfortable and efficient. Our people and our market leading brands, including Club Car , Ingersoll Rand , Thermo King , and Trane , contribute to a world defined by sustainable progress and enduring results.
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.
Work with the Business Operations Support team to assist Trane North America with process improvement and development. Responsibilities include software application set up, testing, implementation, process support, troubleshooting application problems, developing user training and creating user instructions and support documentation for Trane field sales office applications. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Provide customer service to field and internal customers on a daily basis. - Work with team to continually develop business processes and system enhancements. - Understand integrated business systems configuration options and tools. - Identify application problems and provide resolutions in a timely manner. - Provide training and support of end users for Trane North America. - Update user training and documentation for specific business processes. - Develop and manage process improvement plans in regard to specific business processes. - Observe and document any malfunction of the software and offer reasonable solutions for correction. - Work with other groups within Trane to establish best practices and implement management strategy. - Work closely with Ingersoll Rand Corporate IT, Purchasing, Trane Operations teams, Americas Accounting Center, Climate Solutions Application Owners, SMART Center of Excellence, and third party technology vendors. - Assist with application requirements and lead user acceptance testing for the application deployment process. - Assist in developing tools for offices to monitor and measure processes including report definitions and data validation. - Work on ad hoc project teams to further define processes/systems. Up to 10% travel to various Trane and/or vendor field sites required.
MINIMUM QUALIFICATIONS Bachelor degree in business, management information systems, computer science, finance, accounting, or related discipline required. Associate''s degree will be considered in lieu of bachelors degree with 2 years of experience. KNOWLEDGE, SKILLS & ABILITIES REQUIRED Strong understanding of field sales office business and headquarters a plus. Knowledge of software configurations and systems integration details preferred. Project management experience preferred. Working knowledge of Six Sigma preferred. Experience with Microsoft Office Suite required. Experience working with SQL preferred. Must be able to work well and adapt to change in a fast-paced environment. Excellent written, verbal and interpersonal communication skills. Must have ability to work well in a team environment. Strong interpersonal skills required.
Our climate businesses deliver energy-efficient solutions globally. It includes Trane , a provider of residential and commercial HVAC systems and services and Thermo King , the leader in transport temperature control solutions. The Trane brand is about building life; improving the life of buildings as well as the lives of those inside them. The Thermo King brand promises ultimate assurance. As an industry leader, we deliver performance, innovation, commitment and knowledge to ultimately bring productivity and profitability to the customers we serve.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.
Job Title: Business Systems Analyst
Req #: 34914358
Location: La Crosse, WI

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