Service Advisor/Writer
1.
0 La Crosse, WI La Crosse, WI Full-time Full-time $40,000 - $70,000 a year $40,000 - $70,000 a year 13 days ago 13 days ago 13 days ago Cordell's Automotive wants you to join their team! Come join this growing team where your work will be noticed, appreciated and rewarded! We offer on the job as well as outside sales training with the opportunity for growth within our company.
We strive for top tier customer satisfaction and place the same importance on our employees!
Job Description:
The Automotive Service Advisor is a key member of our team who is responsible for delivering a customer service experience second to none, beginning with greeting the customer, scheduling the service appointment, and receiving vehicle information.
The Automotive Service Advisor also listens to service requests, sells the appropriate services to satisfy client needs, clearly explains information on the repair order, and answers any client questions.
Responsibilities include:
Greeting the customer and collecting customer information Utilizing proper shop flow and technician dispatch Preparing accurate estimates and invoices for clients Estimating the cost and time needed to do the repair, taking into account the customer's schedule Checking the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems Getting customer approval to do additional work and explaining the work performed and the charges being billed Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs Shuttle customers as needed
Qualifications:
Must genuinely enjoy helping people Have an excellent work ethic Sales skills--ability to overcome objections and close sales Typing skills Strong organizational skills Strong customer service skills A desire to learn and grow Requirements:
Valid driver's license We Provide:
Positive work environment Competitive pay Paid Vacation & Holiday pay 3% company match Health Insurance Vision Insurance Dental Insurance Monday-Friday Schedule Modern Shop with latest software and computer terminals Uniform allowance All your information will be kept confidential.
Benefit Conditions:
Waiting period may apply Only full-time employees eligible This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Detail-oriented -- would rather focus on the details of work than the bigger picture Achievement-oriented -- enjoys taking on challenges, even if they might fail High stress tolerance -- thrives in a high-pressure environment Benefit Conditions:
Waiting period may apply Only full-time employees eligible Typical end time:
5PM Typical start time:
8AM Work Remotely No Job Type:
Full-time Pay:
$40,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance Day range:
Monday to Friday Shift:
Day shift Education:
High school or equivalent (Required)
Experience:
Customer Service:
2 years (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person The Automotive Service Advisor is a key member of our team who is responsible for delivering a customer service experience second to none, beginning with greeting the customer, scheduling the service appointment, and receiving vehicle information.
The Automotive Service Advisor also listens to service requests, sells the appropriate services to satisfy client needs, clearly explains information on the repair order, and answers any client questions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 La Crosse, WI La Crosse, WI Full-time Full-time $40,000 - $70,000 a year $40,000 - $70,000 a year 13 days ago 13 days ago 13 days ago Cordell's Automotive wants you to join their team! Come join this growing team where your work will be noticed, appreciated and rewarded! We offer on the job as well as outside sales training with the opportunity for growth within our company.
We strive for top tier customer satisfaction and place the same importance on our employees!
Job Description:
The Automotive Service Advisor is a key member of our team who is responsible for delivering a customer service experience second to none, beginning with greeting the customer, scheduling the service appointment, and receiving vehicle information.
The Automotive Service Advisor also listens to service requests, sells the appropriate services to satisfy client needs, clearly explains information on the repair order, and answers any client questions.
Responsibilities include:
Greeting the customer and collecting customer information Utilizing proper shop flow and technician dispatch Preparing accurate estimates and invoices for clients Estimating the cost and time needed to do the repair, taking into account the customer's schedule Checking the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems Getting customer approval to do additional work and explaining the work performed and the charges being billed Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs Shuttle customers as needed
Qualifications:
Must genuinely enjoy helping people Have an excellent work ethic Sales skills--ability to overcome objections and close sales Typing skills Strong organizational skills Strong customer service skills A desire to learn and grow Requirements:
Valid driver's license We Provide:
Positive work environment Competitive pay Paid Vacation & Holiday pay 3% company match Health Insurance Vision Insurance Dental Insurance Monday-Friday Schedule Modern Shop with latest software and computer terminals Uniform allowance All your information will be kept confidential.
Benefit Conditions:
Waiting period may apply Only full-time employees eligible This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Detail-oriented -- would rather focus on the details of work than the bigger picture Achievement-oriented -- enjoys taking on challenges, even if they might fail High stress tolerance -- thrives in a high-pressure environment Benefit Conditions:
Waiting period may apply Only full-time employees eligible Typical end time:
5PM Typical start time:
8AM Work Remotely No Job Type:
Full-time Pay:
$40,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance Day range:
Monday to Friday Shift:
Day shift Education:
High school or equivalent (Required)
Experience:
Customer Service:
2 years (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person The Automotive Service Advisor is a key member of our team who is responsible for delivering a customer service experience second to none, beginning with greeting the customer, scheduling the service appointment, and receiving vehicle information.
The Automotive Service Advisor also listens to service requests, sells the appropriate services to satisfy client needs, clearly explains information on the repair order, and answers any client questions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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