IT Support Technician Associate, Nights
La Crosse, WI La Crosse, WI Full-time Full-time Estimated $37.
3K - $47.
3K a year Estimated $37.
3K - $47.
3K a year 3 days ago 3 days ago 3 days ago Love
medicine is who we are, it's what we do, it's why people want to work here.
If you're looking for a job to love, apply today.
Schedule Weekly Hours:
40 We are looking to add an IT Support Technician Associate to our team! What Will You Do? Day to day will you assist within our IT Help Desk and Desktop support team, you will provide customer service to internal employees regarding software, hardware and IT system questions.
You will manage requests through ServiceNow tickets and inbound calls.
This is an excellent opportunity to gain a variety of IT knowledge and grow within the department over time! An Ideal Candidate Will Have:
Strong customer service skills to assist our employees with IT related questions pertaining to software and hardware Ability to multi-task Associate Degree in IT preferred but not required Valid Driver's License required Schedule:
Monday-Thursday 9:
00pm-7:
00am, eligible for $2.
00 Night Shift Differential Location:
onsite La Crosse, WI Main Campus
Job Description:
Provides first-level customer service and support for IT systems, hardware, and software, using automated tools and other enterprise specific applications.
This position may require occasional extended hours beyond 8/day or 40/week.
In ITDS, we are committed to a culture of service to all that is built on the foundational values of respect, transparency, and trust.
The culture of service includes providing excellent customer service to the end-users by adhering to these principles:
In every interaction, display active listening and communicate in a clear, respectful, and timely manner across a variety of channels (in-person, phone, email, live chat, etc.
).
Maintain an empathetic, calm and professional attitude toward colleagues and end users.
Collaborate within and across teams and departments to resolve issues quickly and efficiently.
Major
Responsibilities:
1.
Requires monitoring responsibilities that include identification, isolation and escalation of problems relating to hardware, software and network related issues, working with Information Systems staff to provide timely and accurate resolution of problem/situation.
2.
Assists in diagnosing problems, identifying repair options and implementing solutions for end users.
3.
Responsible for the day-to-day clinic and hospital computer support.
4.
Performs work under direct supervision.
Handles basic issues and problems, and refers more complex issues to higher-level staff.
Possesses beginning to working knowledge of subject matter.
5.
Performs work under direct supervision.
6.
Handles basic issues and problems, and refers more complex issues to higher-level staff.
7.
Possesses beginning to working knowledge of subject matter.
8.
Performs other duties as assigned.
Education and Learning:
REQUIRED Associates degree required or e quivalent years of experience and education Work
Experience:
No experience required License and Certifications:
REQUIRED Valid Driver's License (DL) Age Specific Population Served:
(N/A) OSHA Category:
Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
Environmental Conditions:
Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
Physical Requirements/Demands Of The Position:
Sitting Frequently (34-66% or 5.
5 hours) Repetitive Actions - Fine Manipulation Continually (67-100% or 8 hours) Lifting - Floor to Waist Occasionally (6-33% or 3 hours) Number of lbs 50-75 I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.
org or call 608-775-0267 Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
3K - $47.
3K a year Estimated $37.
3K - $47.
3K a year 3 days ago 3 days ago 3 days ago Love
medicine is who we are, it's what we do, it's why people want to work here.
If you're looking for a job to love, apply today.
Schedule Weekly Hours:
40 We are looking to add an IT Support Technician Associate to our team! What Will You Do? Day to day will you assist within our IT Help Desk and Desktop support team, you will provide customer service to internal employees regarding software, hardware and IT system questions.
You will manage requests through ServiceNow tickets and inbound calls.
This is an excellent opportunity to gain a variety of IT knowledge and grow within the department over time! An Ideal Candidate Will Have:
Strong customer service skills to assist our employees with IT related questions pertaining to software and hardware Ability to multi-task Associate Degree in IT preferred but not required Valid Driver's License required Schedule:
Monday-Thursday 9:
00pm-7:
00am, eligible for $2.
00 Night Shift Differential Location:
onsite La Crosse, WI Main Campus
Job Description:
Provides first-level customer service and support for IT systems, hardware, and software, using automated tools and other enterprise specific applications.
This position may require occasional extended hours beyond 8/day or 40/week.
In ITDS, we are committed to a culture of service to all that is built on the foundational values of respect, transparency, and trust.
The culture of service includes providing excellent customer service to the end-users by adhering to these principles:
In every interaction, display active listening and communicate in a clear, respectful, and timely manner across a variety of channels (in-person, phone, email, live chat, etc.
).
Maintain an empathetic, calm and professional attitude toward colleagues and end users.
Collaborate within and across teams and departments to resolve issues quickly and efficiently.
Major
Responsibilities:
1.
Requires monitoring responsibilities that include identification, isolation and escalation of problems relating to hardware, software and network related issues, working with Information Systems staff to provide timely and accurate resolution of problem/situation.
2.
Assists in diagnosing problems, identifying repair options and implementing solutions for end users.
3.
Responsible for the day-to-day clinic and hospital computer support.
4.
Performs work under direct supervision.
Handles basic issues and problems, and refers more complex issues to higher-level staff.
Possesses beginning to working knowledge of subject matter.
5.
Performs work under direct supervision.
6.
Handles basic issues and problems, and refers more complex issues to higher-level staff.
7.
Possesses beginning to working knowledge of subject matter.
8.
Performs other duties as assigned.
Education and Learning:
REQUIRED Associates degree required or e quivalent years of experience and education Work
Experience:
No experience required License and Certifications:
REQUIRED Valid Driver's License (DL) Age Specific Population Served:
(N/A) OSHA Category:
Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
Environmental Conditions:
Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
Physical Requirements/Demands Of The Position:
Sitting Frequently (34-66% or 5.
5 hours) Repetitive Actions - Fine Manipulation Continually (67-100% or 8 hours) Lifting - Floor to Waist Occasionally (6-33% or 3 hours) Number of lbs 50-75 I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.
org or call 608-775-0267 Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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